Question 1

CAN WE TAKE OUR E-BIKE(S) ON THE BEACH?

Accepted Answer

Unfortunately no

Question 2

DOES MY E-BIKE RENTAL COME WITH EQUIPMENT?

Accepted Answer

Yes, All bicycle rentals come with a helmet, basket and a lock.

Question 3

WHAT IS YOUR CANCELLATION POLICY?

Accepted Answer

We have a 24hr cancellation policy. Refunds for equipment/gear purchases will not be issued if cancelled less than 24hrs in advance.

Question 4

IS THERE A DELIVERY FEE FOR E-BIKES?

Accepted Answer

General equipment for Atlantic Beach, NC is delivery free. All other locations have a fee assessed for delivery and recovery. Call for delivery

NOTE: All E-Bike deliveries incur a delivery fee.

Question 5

IS THERE AN AGE LIMIT TO RENT?

Accepted Answer

Yes, you must be 18yrs of age to rent any gear, equipment, or e-bikes. Proof of age is required.

Question 6

IF IT RAINS CAN I GET A REFUND?

Accepted Answer

No, Crystal Coast weather is part of our paradise. We do not issue refunds due to weather.

Question 7

DO YOU DELIVER TO OUR CONDO, APARTMENT OR HOME?

Accepted Answer

Absolutely, call the shop to set a time for your gear to arrive! A delivery and recovery fee are assessed at the time of your booking for certain gear types and deliveries outside of the Atlantic Beach, NC service area.

Question 8

WHERE ARE YOU LOCATED?

Accepted Answer

1010 West Fort Macon Road, Atlantic Station Shopping Center.

Question 9

IF WE RETURN GEAR EARLY CAN WE GET A REFUND OR CREDIT?

Accepted Answer

We do not issue refunds nor credit on early returns or partial bookings. This includes weather cancellations on bookings within 24hrs.

FAQS